Home

Sources of general help and advice

If your child is seriously ill, telephone 999 or 112 for emergency help (UK only).

You can get useful information and advice from the UK NHS helplines – details are given below. A trained adviser will ask questions to assess your child’s symptoms and direct you to the best medical care. 
Telephone 111 (UK only) in the following circumstances:

  • for urgent medical help that is not a 999 emergency
  • you think you need to go to the Emergency department or need another NHS urgent care service
  • you don't know who to call or you don't have a GP (family doctor) to call
  • you need health information or reassurance about what to do next.

For less urgent health needs, contact your local health centre or community pharmacist. If you have been given a phone number to call for advice, use that number.

England - NHS 111
Call 111 from your mobile phone or landline (free of charge within the UK)
You can also get help and advice at www.nhs.uk

Scotland - NHS 24
Call 111 from your mobile phone or landline (free of charge within the UK)
You can also access help and advice at www.nhs24.com

Wales - NHS Direct
Call 0845 46 47 (2p per minute from landlines or mobiles in addition to the telephone provider’s charge) or 111 if available in your area (free of charge)
You can get help and advice at www.nhsdirect.wales.nhs.uk

Northern Ireland
You can get help and advice from www.nidirect.gov.uk